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Troubleshooting the Plugable USB- BT4. LE Bluetooth Adapter in Windows. Plugable’s USB- BT4. LE Bluetooth 4. 0 USB adapter offers a wide range of possibilities for expanding the usefulness of your computer.
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When there is a problem, it can be frustrating and difficult to solve. This troubleshooting guide identifies the major problems that can happen with the Bluetooth adapter and gives advice on how to solve them.
Since problems are most often encountered during software installation, we’ll deal with those issues first, followed by problems that can crop up after a successful installation. Bluetooth Adapter Not Detected by Computer. When the adapter is plugged into a USB port on a Windows computer, the computer should detect the adapter. If sound is turned on, you should hear a sound. A message above the system tray should indicate that the computer is installing the device. If none of these indications are present, it could mean a malfunctioning adapter, a bad USB port, or some other issue.
Troubleshooting. Symptom: Blue light does not come on inside the adapter. When the adapter is plugged into a USB port, a blue light should come on inside of it that indicates it is being powered. If the light does not come on, remove the adapter from any hub or USB extension cable and plug it directly into a USB port on the computer. If it lights, it means the hub or extension cord is not supplying power, and should be checked for problems. If there are other ports on the computer, try plugging into them. If the adapter lights, reboot the computer and try the original port again.
If the adapter now lights in that port, some temporary or intermittent problem was present. If the light goes out again, but the adapter works well in all other ports, the original port is probably having problems and should be checked.
If after trying all the ports on the computer, the light still does not come one, restart the computer and try again. If it still does not light, try a USB port on another computer.
If the light still does not come on, please contact Plugable. It is likely the adapter is malfunctioning and needs replacement.
If the light consistently comes on with one computer, but not another, the computer where the light is not coming on should be checked for low- level USB or driver issues that could cause this problem. Symptom: Blue light comes on, but the device is not detected. For some reason your computer is not seeing the adapter even though it is getting power.
Troubleshooting is similar to when the blue light does not come on. Remove the adapter from any hub or USB extension cable and plug it directly into a USB port on the computer. If it is detected, it means the hub or extension cord is having problems, and should be checked. If there are other ports on the computer, try plugging into them. If after trying all the ports on the computer, the adapter is still not detected, restart the computer and try again.
If it still is not detected, try a USB port on another computer. If the adapter is still not detected, please contact Plugable. It is likely the adapter is malfunctioning and needs replacement. If the adapter is consistently detected by one computer, but not another, the computer where is is not detected should be checked. Symptom: The USB device connected sound is rapidly followed by a disconnected sound, sometimes over and over. There is likely an intermittent connection issue ether in the USB port or the adapter. Remove the adapter from any hub or USB extension cable, and connect directly to a USB port on the computer.
If the issue continues despite being connected to several ports, the adapter may be malfunctioning. Contact Plugable to troubleshoot further. Adapter is detected by the computer but the drivers do not load. Windows 7, 8, and 8.
A blue light should come on inside the adapter. If sound is on, you should hear a connection sound, and you will see a message near the system tray that says the device is being installed. You can click on the message to see what drivers are being installed and what their progress is. In Windows 8 or later computers, if the driver is successfully installed, the Bluetooth adapter is ready to use. Try connecting your Bluetooth headset, keyboard or other device.
With Windows 7 computers, the next step is to install the software from the CD or download the appropriate setup file from the Plugable website here and install it. Windows XP and Vista computers will not automatically install drivers.